Xpark Online shopping mall
Standard Policy for lodging claim/complaint

Xpark is always keen to serve its customers as much as it can. Considering its customers’ needs, Xpark is happy to announce a standard policy to accommodate its customers’ claims as per procedures as set out below.

CUSTOMER RECEIVED THE WRONG PRODUCT:

In case, If a wrong product is delivered by us, we will get the pick up done.

Make sure the product must be unused and holds the price tags, also the invoice should be enclosed with it.

Once the wrong product received by us, we will dispatch the correct product as soon as possible or we will refund the amount within 10 working days.

CUSTOMER RECEIVED THE DESIRED PRODUCT BUT FOUND FAULT IN IT:

Customer must lodge a complaint against the product’s quality with a proof within 7 days on 021-35891142 in between 10:00AM to 5:00PM Mon to Fri or email us at service@infinixmall.pk.

The product should be packed for pick up and the invoice must be attached with it.

CUSTOMER RECEIVED THE DESIRED PRODUCT BUT STILL WISHES TO EXCHANGE OR AVAIL REFUND :

In the Circumstances when customer have received the correct product but still want to exchange/refund then customer will be charged additional charges as mentioned below.

  • Delivery charges (As per company policy)
  • Bank charges/transfer fee (For refund cases of cities other than Karachi)
  • Easypaisa charges.

For refund claims, company will be responsible to refund within 10 working days after receiving product (Same as delivered. In case of damage by customer no refund will be entertained).

The product should be unused

The product should be accompanied by supporting documentation such as receipt of purchase, labels, warranty card and any accessories received along with the product.

Procedure for lodging a claim/complaint:
  • All claims must be lodged within 7 working days after receiving an item with reasonable justification and proof.
  • Claims/Complaints can be lodged by calling at 021-35891142 (Mon-Fri 10:00AM to 5:00PM) or through email at service@infinixmall.pk.

No claim/complaint will be entertained except these methods and timings.